Mobile operators can no longer offer unlimited customer service for smartphones. Device complexity and the fast adoption of these “handheld computers” leads to congestion in the call center. In a presentation on June 15 at the Telecompaper congress in Amsterdam, CEO Wouter Deelman illustrates how the volume of smartphone support issues has been growing. Mobile operators will need funding for smartphone customer support: from handset vendors, from advertising or paid for directly by consumers. To obtain a copy of the presentation, please send an email to info@qelp.com.