Smartphone users are getting familiar with software updates. When Apple officially released iOS7 for iPhone on September 17, within one week more than 50 percent of iPhone users installed the latest release on their device. The adoption by users was faster than with iOS5 and iOS6.
Mobile operators can no longer offer unlimited customer service for smartphones. Device complexity and the fast adoption of these “handheld computers” leads to congestion in the call center. In a presentation on June 15 at the Telecompaper congress in Amsterdam, CEO Wouter Deelman illustrates how the volume of smartphone supp...
This website has not been updated for some time. Yet, we are proud to have won several new customers which are already “live” with our picture-based customer selfcare application. Check out our Clients page for the current list.
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One of our respected customers, T-Mobile Netherlands, has been elected for best telecom customer service 2010. The T-Mobile press release makes specific reference is to device support as offered by Qelp, at T-M...
In June this year I delivered a presentation at the TelecomPaper congress in The Hague about the changes that are imminent in the mobile industry. The accelerating adoption of smartphones and 3G internet are changing online marketing and customer service in a radical way. Read more