Device management vendor and smartphone customer care company combine to slash TDC’s rising customer care costs when troubleshooting smartphones in its 3G and 4G networks.
AMSTERDAM and COPENHAGEN – 21 February 2012 – Mobilethink (http://www.mobilethink.com), a world leading mobile device managemen ...
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Mobile operators can no longer offer unlimited customer service for smartphones. Device complexity and the fast adoption of these “handheld computers” leads to congestion in the call center. In a presentation on June 15 at the Telecompaper congress in Amsterdam, CEO Wouter Deelman illustrates how the volu ...
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One of our respected customers, T-Mobile Netherlands, has been elected for best telecom customer service 2010. The T-Mobile press release makes specific reference is to device support as offered by Qelp, at T-M ...
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In June this year I delivered a presentation at the TelecomPaper congress in The Hague about the changes that are imminent in the mobile industry. The accelerating adoption of smartphones and 3G internet are changing online marketing and customer service in a radical way. Read more
Each year in February, the mobile industry meets in Barcelona for the Mobile World Congress and tradeshow. This time from February 14-17, 2011. Last year approximately 50,000 industry professionals came to the event. It’s the largest gathering of mobile industry professionals on the globe. Qelp will be there again. Pleas ...
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Qelp has appointed Max van den Berg to the newly created position of Vice President Sales & Marketing. Van den Berg first joined Qelp in a business development capacity.
Van den Berg, 45, was a driving force behind the growth of the Sony Ericsson mobile phone business in the Netherlands, Belgium and Luxembourg. Until April 2010, he was Managing Director of Sony Ericsson Benelux. Prior ...
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Smartphones are becoming the standard and mobile internet is growing fast. The result: more and complex questions from customers. And if you don’t provide the answers, customers will look for them elsewhere. At this moment already a large number of these questions is being answered on fora, blogs and websites of… Read more
Yes, it’s that time of the year again. From February 15-18, 2010, the annual Mobile World Congress will be held again in Barcelona. Last year approximately 50,000 industry professionals came to the event. Quite likely, the impact of the economic recession will be felt. Some vendors including Nokia have announced that they will not be present at the exhibition, but organize their own priva ...
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Belgian MVNO MobileVikings started using our customer self care application today. The app is available to MobileVikings’ customers in three languages and features embedded Twitter, Facebook, Hyves and Tell-a-friend support. Here’s the English version of the application. MobileVik ...
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