In a recent TIME Magazine article Joel Stein gave his take on Millennials as the “Me, Me, Me Generation,” hyper-connected, with...
ComScore Subscriber Analytix recently released “The Mobile Operators Question Guide” which is designed to help operators discover the power of asking the right question and learn where to find the answers.
A few weeks ago all mobile roads led to Barcelona for the annual industry get-together. Fortunately or unfortunately,...
In the second quarter of 2012, McKinsey & Company conducted its first eCare consumer survey. The survey addressed 2,000 respondents in France – customers of the main telecoms operators in that country. Its key focus was on understanding the difference in customer service between digital and traditional channels for telcos, and on identifying roadblocks to adopting digital channels.