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HELPING PEOPLE OUTSMART TECHNOLOGY

Our suite of customer care products seamlessly spans web, mobile, retail and call center channels, empowering smartphone users in the moment with the help they need.

The answer lies in the questions: Mobile Operators Question Guide

ComScore Subscriber Analytix recently released “The Mobile Operators Question Guide” which is designed to help operators discover the power of asking the right question and learn where to find the answers.

MARKETING

  • How can you better segment to your subscribers based on their interests and behavior?
  • How many of your subscribers are using which OTT and VoIP serv...
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eCare Study Provides Insight Into Customer Satisfaction

In the second quarter of 2012, McKinsey & Company conducted its first eCare consumer survey. The survey addressed 2,000 respondents in France – customers of the main telecoms operators in that country. Its key focus was on understanding the difference in customer service between digital and traditional channels for telcos, and on identifying roadblocks to adopting digital channels.

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Qelp is trusted by many mobile operators and MVNOs worldwide including: