Last Wednesday, Apple released their software update 3.0 for the iPhone 3G. With the update, users can enjoy a lot of new features including MMS. Anynone owning an unlocked version of the iPhone should be able to enjoy MMS, because it’s not very simple to get things working properly. End-us ...
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Mind the gap! Are mobile operators allowing Google to take over territory in customer (self) care? What is the present situation and what can mobile operators do to regain lost territory? At the request of Andreas Constantinou, research director of Vision Mobile, I delivered this article for their ...
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When T-Mobile Netherlands acquired the Orange Netherlands customer base and network in 2007, T-Mobile started a project to enable customers with an Orange SIM-card to roam on the Dutch T-Mobile network. National roaming requires a change of handset settings, either over-the-air (OTA) or manually which we supported with our
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Dutch IT-publication Automatisering Gids (AG) published an article about the still increasing complexity of mobile phones. As we’ve stated ourselves before as well, each mobile phone has a different user interface and new functionality is being added on a continuous basis ...
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When comparing the number of all the official product announcements during the Mobile World Congress of the year 2008 and 2009, the number of releases in 2009 is 148% above the number of announcements in 2008. From the total of 54 announcements this year (CDMA excluded and counting only mainstream manufacturers) Samsung leads the ...
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User experience is a continuously moving target. If we compare the first application we inaugurated with our launching customer Telfort three years ago, a lot has changed. 
Of the 190 product announcements made in 2008, the month of February stands out with no less than 33 new mobile phone introductions. Quite a device management challenge of course … While February is actually the shortest month of the year, for industry watchers this outcome won’t be a surprise. Read more
“The complexity of modern mobile phones is leaving users frustrated and angry, research suggests. Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts. Of the 4,000 people questioned, 95% said they would try more new services if phones were easier to set up. Setting up a new phone should take only 15 minutes but many people ...
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Yes, it’s that time of the year again. From February 16-19, 2009, the annual Mobile World Congress will be held again in Barcelona. Last year approximate ...
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