6Dec
Android Nougat 7.0 support care self-service

Android Nougat is about to hit support channels

blog-posts

The benefits of adding support for Android Nougat to your website & app are not only limited to providing better customer care. According to Forrester, having online tutorials available will likely reduce cost by deflecting agent-assisted interactions; furthermore, adding relevant support content can assist your SEO efforts.

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6Dec
Android Nougat 7.0 support care self-service

Android Nougat is about to hit support channels

blog-posts
7Nov

How to use content marketing to help customers

blog-posts
5Oct

McKinsey: Digitalize the simple questions

19Sep

How to improve first contact resolution

blog-posts
12Sep

Be ready to provide iOS 10 support

blog-posts
7Sep
Use support traffic for Upsell

Use online self-service traffic for upsell

best-practices blog-posts
23Aug

Sustainable revenue growth for MVNOs

best-practices blog-posts
5Aug

How to reactivate sleeping MyOperator app users

5Aug

A guide to make mobile security a competitive differentiator

21Jun

4 Steps guide to improving UX

best-practices blog-posts
1Jun

Getting social customer service right

best-practices blog-posts
1Jun

3 Proven customer support strategies for VAS

best-practices blog-posts
19May

How to Cut NFF returns in Triple-Play support

best-practices blog-posts
11May

Top 10 iOS 9 Problems Increasing Customer Service Costs

blog-posts
2May

5 Practical Ways to Reduce Customer Effort (and Churn)

best-practices blog-posts
19Apr

McKinsey: Discover Quick Wins With Customer-Led Design

blog-posts
11Apr

Support Challenges with the Samsung Galaxy S7​

blog-posts
19Jan

MyOperator app trends for 2016

best-practices blog-posts
5Jan

Top 5 Customer Experience trends for 2016

blog-posts
22Dec

Smartphones anticipated for 2016

best-practices
17Dec

2016 Buzzword: Omnichannel Customer Experience

best-practices blog-posts
15Dec

Help me out of the FAQ jungle!

best-practices blog-posts
24Nov

Device repair as a competitive differentiator

best-practices blog-posts
20Nov

Key to MVNO success: digital first

best-practices blog-posts
9Nov

If basic selfservice is missing, churn will increase

best-practices blog-posts
28Oct

Nextel Brazil implements QelpCare

awards
27Oct

The Effortless Experience: direct customers to the right channel

best-practices blog-posts
19Oct

McKinsey: Excellence in selfservice is a 33% increase in customer satisfaction

best-practices blog-posts
13Oct

25% of smartphone users seek online support

best-practices blog-posts
30Sep

Differentiating your brand by meeting the expectations of tech-savvy subscribers

best-practices blog-posts
22Sep

Fight the ‘No Fault Found’ handset returns

best-practices blog-posts
14Sep

Is your call center ready for iOS 9?

best-practices blog-posts
7Sep

Agents don’t feel empowered to resolve issues

blog-posts
21Aug

Africa smartphone penetration at tipping point

best-practices blog-posts
13Aug

Selfservice is nice, but only if it’s top notch

best-practices blog-posts
7Aug

SYKES Enterprises, Inc. acquires Qelp

blog-posts
6Aug

Traffic jam in call centre drives customers to competition

blog-posts
30Jul

New Asian smartphone vendors are surprising agents

blog-posts
23Jul

Poor online experiences are causing operators churn

blog-posts
9Jul

MyOperator app underutilized in customer service

best-practices blog-posts
6Jul

42% of the websites ignore mobile users

blog-posts
26May

Help your customers to extend the life of their smartphone battery

blog-posts
20May

Welcome to the world, Salt!

awards
15May

Samsung Galaxy S6: heaven for sales, challenging for customer service

blog-posts
13May

Ovum: “12% of the consumers leave their mobile operator because of a poor customer experience”

blog-posts
23Mar
Mobile First Customer Care

Google: “Mobile first!”

blog-posts
23Mar

QelpCare 4.0: mobile first customer service

blog-posts
23Mar

Help your customers to limit their data consumption

best-practices blog-posts
23Mar
Mobile World Congress 2015: the edge of innovation

MWC 2015: what we found at the edge of innovation

blog-posts awards
24Feb
The new service landscape

McKinsey: “New service landscape”

blog-posts
23Feb
Mobile World Congress 2015

Meet us at MWC 2015, Barcelona

blog-posts awards
23Feb
Samsung Galaxy S evolution

Coming up: Samsung Galaxy S6

blog-posts
23Feb
Sinc Logo

Qelp speaking at software conference

blog-posts awards
23Feb
O2 Logo

O2 UK implements QelpCare

awards
4Feb
Guided FAQs

Guided FAQs: diagnostics for smartphone users

blog-posts
2Feb
Smartphone Owners Ages

Rapid smartphone growth among 55+

blog-posts
29Jan
NPS skyline

Did you know Net Promoter Score results are influenced by culture?

blog-posts
28Jan
Telesur Surinam Logo

Telesur Surinam implements QelpCare

blog-posts awards
8Dec
Vincent Philipsen & Qelp's first steps into the Enterprise market

First Qelp customer in the Enterprise market

blog-posts awards
8Dec
UPC logo

UPC Hungary chooses Qelp

blog-posts awards
8Dec
Moving with SaaS into the cloud: a fast ROI

Moving with SaaS into the cloud: a fast ROI

blog-posts
8Dec
MVNO trends

MVNO market: more device bundles, data-only & focus on enterprise

blog-posts
2Dec
FD Gazellen Award 2014

Qelp in Top 25 FD Gazellen

blog-posts awards
29Nov
Deloitte Technology Fast 500 EMEA 2014

Qelp ranked as fast growing tech company in Europe

awards
6Nov
Main Software Top50 finalist 2014

Qelp #17 in Main Software Top 50

blog-posts awards
3Nov
Deloitte Fast 50

Qelp in Deloitte Fast50

blog-posts awards
29Oct
Innovation in selfservice for smartphones

Innovation in selfservice

blog-posts awards
25Oct
Qelp couch smartphone issues

“MVNOs, don’t follow the crowd”

blog-posts
23Oct

19% of the Americans rely solely on their smartphone to get online

blog-posts
21Oct
White Bull Summits - Bully Awards 2014

Qelp winner of White Bull Award 2014

blog-posts awards
5Oct
McKinsey & Company logo

McKinsey: 6 steps to a succesful e-care deployment

blog-posts
21Sep
Apple iPhone 6 and 6 Plus

Immediate support: iOS8 & iPhone6

blog-posts
11Sep
Deloitte Fast 50

Qelp elected for Deloitte Fast 50

blog-posts
5Jul
New Qelp Office @ Amsterdam

New office in Amsterdam

blog-posts
7Nov
Main Software Top50 Finalist 2013

Qelp #13 in Main Software Top50

blog-posts awards
25Oct
Main Software Top50 Finalist 2012

Qelp #18 in Main Software Top50

blog-posts awards