5Jul

Four changes in iOS 11 that require customer support attention

In this blog, we bring you the four most impactful changes expected in iOS11. This information will help your agents and self-service channels to prepare for the peak in support questions when the new iPhone launches together with iOS 11 in September.

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5Jul

Four changes in iOS 11 that require customer support attention

8Jun

Upgrading from S7 to S8, 4 challenges for customers

8May

8 support challenges with the Samsung Galaxy S8

best-practices blog-posts
4Apr

Top 10 most wanted gadgets this year

blog-posts
6Dec
Android Nougat 7.0 support care self-service

Android Nougat is about to hit support channels

blog-posts
7Nov

How to use content marketing to help customers

blog-posts
5Oct

McKinsey: Digitalize the simple questions

19Sep

How to improve first contact resolution

blog-posts
12Sep

Be ready to provide iOS 10 support

blog-posts
7Sep
Use support traffic for Upsell

Use online self-service traffic for upsell

best-practices blog-posts
23Aug

Sustainable revenue growth for MVNOs

best-practices blog-posts
5Aug

How to reactivate sleeping MyOperator app users

5Aug

A guide to make mobile security a competitive differentiator

21Jun

4 Steps guide to improving UX

best-practices blog-posts
1Jun

Getting social customer service right

best-practices blog-posts
1Jun

3 Proven customer support strategies for VAS

best-practices blog-posts
19May

How to Cut NFF returns in Triple-Play support

best-practices blog-posts
11May

Top 10 iOS 9 Problems Increasing Customer Service Costs

blog-posts
2May

5 Practical Ways to Reduce Customer Effort (and Churn)

best-practices blog-posts
19Apr

McKinsey: Discover Quick Wins With Customer-Led Design

blog-posts
11Apr

Support Challenges with the Samsung Galaxy S7​

blog-posts
19Jan

MyOperator app trends for 2016

best-practices blog-posts
5Jan

Top 5 Customer Experience trends for 2016

blog-posts
22Dec

Smartphones anticipated for 2016

best-practices
17Dec

2016 Buzzword: Omnichannel Customer Experience

best-practices blog-posts
15Dec

Help me out of the FAQ jungle!

best-practices blog-posts
24Nov

Device repair as a competitive differentiator

best-practices blog-posts
20Nov

Key to MVNO success: digital first

best-practices blog-posts
9Nov

If basic selfservice is missing, churn will increase

best-practices blog-posts
28Oct

Nextel Brazil implements QelpCare

awards
27Oct

The Effortless Experience: direct customers to the right channel

best-practices blog-posts
19Oct

McKinsey: Excellence in selfservice is a 33% increase in customer satisfaction

best-practices blog-posts
13Oct

25% of smartphone users seek online support

best-practices blog-posts
30Sep

Differentiating your brand by meeting the expectations of tech-savvy subscribers

best-practices blog-posts
22Sep

Fight the ‘No Fault Found’ handset returns

best-practices blog-posts
14Sep

Is your call center ready for iOS 9?

best-practices blog-posts
7Sep

Agents don’t feel empowered to resolve issues

blog-posts
21Aug

Africa smartphone penetration at tipping point

best-practices blog-posts
13Aug

Selfservice is nice, but only if it’s top notch

best-practices blog-posts
7Aug

SYKES Enterprises, Inc. acquires Qelp

blog-posts
6Aug

Traffic jam in call centre drives customers to competition

blog-posts
30Jul

New Asian smartphone vendors are surprising agents

blog-posts
23Jul

Poor online experiences are causing operators churn

blog-posts
9Jul

MyOperator app underutilized in customer service

best-practices blog-posts
6Jul

42% of the websites ignore mobile users

blog-posts
26May

Help your customers to extend the life of their smartphone battery

blog-posts
20May

Welcome to the world, Salt!

awards
15May

Samsung Galaxy S6: heaven for sales, challenging for customer service

blog-posts
13May

Ovum: “12% of the consumers leave their mobile operator because of a poor customer experience”

blog-posts
23Mar
Mobile First Customer Care

Google: “Mobile first!”

blog-posts
23Mar

QelpCare 4.0: mobile first customer service

blog-posts
23Mar

Help your customers to limit their data consumption

best-practices blog-posts
23Mar
Mobile World Congress 2015: the edge of innovation

MWC 2015: what we found at the edge of innovation

blog-posts awards
24Feb
The new service landscape

McKinsey: “New service landscape”

blog-posts
23Feb
Mobile World Congress 2015

Meet us at MWC 2015, Barcelona

blog-posts awards
23Feb
Samsung Galaxy S evolution

Coming up: Samsung Galaxy S6

blog-posts
23Feb
Sinc Logo

Qelp speaking at software conference

blog-posts awards
23Feb
O2 Logo

O2 UK implements QelpCare

awards
4Feb
Guided FAQs

Guided FAQs: diagnostics for smartphone users

blog-posts
2Feb
Smartphone Owners Ages

Rapid smartphone growth among 55+

blog-posts
29Jan
NPS skyline

Did you know Net Promoter Score results are influenced by culture?

blog-posts
28Jan
Telesur Surinam Logo

Telesur Surinam implements QelpCare

blog-posts awards
8Dec
Vincent Philipsen & Qelp's first steps into the Enterprise market

First Qelp customer in the Enterprise market

blog-posts awards
8Dec
UPC logo

UPC Hungary chooses Qelp

blog-posts awards
8Dec
Moving with SaaS into the cloud: a fast ROI

Moving with SaaS into the cloud: a fast ROI

blog-posts
8Dec
MVNO trends

MVNO market: more device bundles, data-only & focus on enterprise

blog-posts
2Dec
FD Gazellen Award 2014

Qelp in Top 25 FD Gazellen

blog-posts awards
29Nov
Deloitte Technology Fast 500 EMEA 2014

Qelp ranked as fast growing tech company in Europe

awards
6Nov
Main Software Top50 finalist 2014

Qelp #17 in Main Software Top 50

blog-posts awards
3Nov
Deloitte Fast 50

Qelp in Deloitte Fast50

blog-posts awards
29Oct
Innovation in selfservice for smartphones

Innovation in selfservice

blog-posts awards
25Oct
Qelp couch smartphone issues

“MVNOs, don’t follow the crowd”

blog-posts
23Oct

19% of the Americans rely solely on their smartphone to get online

blog-posts
21Oct
White Bull Summits - Bully Awards 2014

Qelp winner of White Bull Award 2014

blog-posts awards
5Oct
McKinsey & Company logo

McKinsey: 6 steps to a succesful e-care deployment

blog-posts
21Sep
Apple iPhone 6 and 6 Plus

Immediate support: iOS8 & iPhone6

blog-posts
11Sep
Deloitte Fast 50

Qelp elected for Deloitte Fast 50

blog-posts
5Jul
New Qelp Office @ Amsterdam

New office in Amsterdam

blog-posts
7Nov
Main Software Top50 Finalist 2013

Qelp #13 in Main Software Top50

blog-posts awards
25Oct
Main Software Top50 Finalist 2012

Qelp #18 in Main Software Top50

blog-posts awards