Even the best OTA (over-the-air) provisioning system cannot deliver internet settings to the handset without end-user involvement. Sending the correct OTA settings does not guarantee successful activation. Upon arrival of the settings the end-user needs to accept them and, depending on the handset must save, install and select/activate a settings profile. To learn about the Top 10 reasons why mobile device management is not plug-and-play, click here.

Even the best-in-class mobile operator does not achieve a higher success rate than 60% first time right. By adding Qelp’s self service layer, a 98% success rate can be achieved. The remaining 2% can be handled either using a manual configuration layer as provided by Qelp where the end-user configures APN, proxy etc. manually based on step-by-step instructions. Our OTA self service layer is added to systems of companies like SmartTrust, WDS Global, Mformation, Nokia Siemens and MobileThink. Please check out our live demo of the self service and manual configuration application.