Smartphone customer self-care for your website
Most customers go to the web first to fix their smartphone problems. Even after wading through tech forums and blogs they typically fail to resolve their issue quickly, if at all.Their frustrating experience reflects negatively on the mobile operator and increases call center volume.
Can the Internet be an effective channel for smartphone support?
Superior, interactive user experience
The QelpCare online application can be seamlessly integrated into the mobile operators website and helps resolve even complex configuration issues. Step-by-step instructions, picture-based explanations and other visual imagery are used to get the customer to a fix quickly and easily.
Outsource smartphone self-service
Realize a positive ROI within six months. Reduce inbound call center volume and handling time by 50%. Usage rates for QelpCare run between 20 to 40% per annum of an operator’s customer base.
Monetize customer care investment
Create up-sell opportunities and increase your average revenues per user (ARPU). Between 1 and 13% of satisfied QelpCare users will respond positively to special offers from within QelpCare.
Additional features and benefits
- QelpCare content is highly focused on visual imagery with an 80/20 ratio of picture to text.
- Drive Google search traffic to your website. Our self-care content is fully SEO optimized for organic search results, deep linking end-users to the specific answer on your website.
- Gain valuable insights by measuring customer satisfaction or Net Promoter Score (NPS) per visit, per smartphone and per topic.