The global leader in online self-service support
Helping your customers outsmart technology
Connected experience
Improve support KPIs in weeks. Deliver a customer experience that improves NPS, FCR, CSAT, PRS & more.
Care content optimization
We combine data from online & offline touchpoints to consistently improve the customer experience.
Maximize innovation
We help large companies innovate at the speed of start-ups. Start small. Think big. Scale fast.
Upskill your agents
Turn new agents into experts in no time with targeted onboarding & accelerated learning techniques.
Cut costs with effective self-service support
Qelp is the global leader in online self-service support for any product or service. We deliver:
- Effective online support, consistent across all channels
- Current & easy to use content, available on the official launch for every new product or service
- The latest tools & technology to create, optimize and future-proof support
- Smart tools & content to empower your agents
How Pearson improved customer experience (CX) with effective self-service support
The challenge:
- Ineffective support content & optimization processes
- Low Problem Resolution Score
- High costs driven by large volume avoidable support calls
Results:
- From concept to launch in 5 weeks
- Improved Problem Resolution Score – from 15% to 70%
- $1.4 million saved in the first 3 weeks – deflected support calls
- Increased organic traffic
- Higher customer satisfaction and NPS
- Reduced workload for agents