MILLION ANNUAL USERS

CLIENTS WORLDWIDE

Cutting-edge solutions for any device & service

Smartphone support
Broadband & TV support
Smart Home & IoT support 
Software & Apps support

Over 70 brands across 4 continents. 

20+ Languages

Superior smartphone self-service support

QelpCare Mobile

The world’s leading smartphone solution
Omnichannel support for all devices on the day of market launch.  

  • 30% support calls reduction 
  • 85% problem resolution rate
  • 40% reduction in AHT & repeat calls

Reduce costs & boost loyalty with effective broadband support

End-to-end support for the full broadband service lifecycle

  • Reduce costs: 37% support calls reduction
  • Improve CX: NPS +50 (independent client survey)
  • Lower Effort = Lower Churn 
  • 20% reduction of NFF & equipment swaps
  • Generate revenues: Targeted In-app upselling & cross-selling

Internet & TV self-installations made easy

No more complicated guides & endless searches for the right PDF. The Qelp Installation Assistant is an engaging support tool for all broadband, TV & fixed telephony installations.

  • Effective installation guides, personalized to customers’ situation
  • Step-by-step instructions and supporting visuals
  • Built-in smart troubleshooter

CLIENT EXAMPLES

Broadband & TV support

Intelligent support for all Smart Home & IoT questions 

Our homes are getting smarter. However, when an issue arises – more connectivity means more complexity for end-users.

Whether users need assistance with installation or problem solving, The IoT Troubleshooter simplifies the entire process.

  • Single support path, covering all device related issues and solving them in real-time
  • Smart diagnostics and personalized solutions

CASE STUDY

Software & apps support

How Pearson improved customer experience (CX) with effective self-service support

The challenge:

  • Ineffective support content & optimization processes
  • Low Problem Resolution Score
  • High costs driven by avoidable support calls

Results:

  • From concept to launch in 5 weeks
  • Improved Problem Resolution Score – from 15% to 70%
  • $1.4 million saved in the first 3 weeks – deflected support calls
  • Increased organic traffic
  • Higher customer satisfaction and NPS
  • Reduced workload for agents