Solving a smartphone issue becomes so much easier when you know what’s causing the problem. Qelp is introducing the next step in self-service: guided FAQs. As the name implies, this application guides the user through a series of issue categories to identify the source of the problem. When the cause is established, the consumer is presented with step-by-step instructions to effectively solve the problem.
Combining troubleshooting and step-by-step instructions is a major improvement of the customer support journey, which now fits the consumers’ needs even better. Consumers no longer need a support agent to diagnose and solve their problems.
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