The ‘new service landscape’ is here, according to a recent McKinsey publication. According to the authors, this new service landscape is shaped by four evolving trends: higher customer expectations, the rise of the mobile internet, big data analytics and the Internet of Things. Large service providers are being threatened by a new wave of smaller, modern startups that approach service in totally different manner. It’s time to innovate or get left behind.
“The nature of services and the pace of change have shifted dramatically in recent years, and mastering the traditional aspects of service delivery will no longer be enough.”. The entire McKinsey article can be found here.
Qelp strives to be your partner in service innovation, with a sharp focus on continuously innovating to stay one step ahead of the evolving service landscape. Want to discuss how we can help you evolve your services? Don’t hesitate to contact us.

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