Combining best of voice and online to create seamless customer experience
With the rapid global adoption of smartphones, the smartphone self-service market becomes bigger by the day. There are some 1,800 mobile operators and MVNOs globally and a growing number of these providers are recognizing the need for customer selfservice. At the same time in mature smartphone markets, end-users expect more advanced selfservice including omni-channel support, providing an effortless experience throughout the customer journey.
These two trends represent a fantastic growth opportunity for Qelp, but require a substantial investment in product offering and innovation. To design an effortless customer experience across channels: voice, online, on-device, social and retail. A more integrated customer service offering will take us closer to an omni-channel solution that ultimately results in a better customer experience for mobile operators and MVNOs.
People serving people and helping people outsmart technology
Today, we are happy to announce our agreement with SYKES Enterprises, Inc. to acquire Qelp. SYKES is a global leader in providing comprehensive outsourced customer contact management solutions and services, and Qelp’s online self-service offering is highly complementary to SYKES’ service portfolio. A financially-strong, publicly-traded global company (NASDAQ: SYKE) with USD 1.3B. in revenues, SYKES serves some of the most recognized Communications and Media brands in the world. SYKES’ culture of people serving peoplewill nicely support Qelp’s mission to help people outsmart technology.
“For our clients and partners nothing will change: Qelp remains Qelp, the same people, the same management, the same product. Now being part of the SYKES team, we are better positioned to better execute our product roadmap and invest in innovation. We are excited about this strategic step, working closely with more mobile operators and MVNOs.” says Wouter Deelman, Founder and CEO of Qelp.
More about Sykes Enterprises, Incorporated
SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. For additional information please visit www.sykes.com