Maximize customer experience innovation

We help large companies to innovate
at the speed of start-ups.

Think big. Start small. Scale fast.

The risk-free way
to differentiate –
Proof of Concept (PoC)
Think big – eliminate silos & focus on the end-to-end customer journey
Start small – deliver quick wins in high impact
support areas
Scale fast – extend success
throughout
the organization

The risk-free way to differentiate – Proof of Concept (PoC)

To deliver a great customer experience and stay ahead of the competition, innovation is critical. However, even with the right focus and resources, less than 1 out of 4 new ideas reach your end-users.

We speed up innovation with targeted Proof of Concepts (PoC).

This approach reduces risks and propels visions to reality at a greater speed. External innovations are commercialized nearly 40% faster than internal ideas.

Over 95% of our PoCs turn into permanent engagements that deliver tangible business results.

Think Big – eliminating silos & focusing on the end-to-end customer journey

Improvement initiatives focusing on single touchpoints often miss the mark and only deliver limited impact. That’s why we combine data from both online self-service & assisted support, delivering a more comprehensive overview of customer support journeys.

Leveraging AI & advanced analytics enables us to identify support pain points, areas of high customer effort and content gaps that drive up support costs & customer frustration.

Start small – deliver quick wins in high impact support areas

Leveraging our deep industry experience and advanced analytics platform enables us to target areas of high business impact. Using internal digital capabilities and content production, we redesign and relaunch experiences in a matter of weeks or even days.

With real-time analytics and feedback, we test what works for customers and optimize on an ongoing basis. Leveraging customer intelligence technologies helps us personalize content and prioritize channels based on users’ digital behavior in real time.

Scale fast: extend success throughout the organization

After delivering on the goals of the PoC, it’s time to implement the learned lessons and scale successes throughout other parts of the organization. Using the compounded intelligence from the PoC together with AI-driven insights, help us to quickly optimize your support KPIs and extend success.