Victor van Baal becomes Managing Director
AMSTERDAM – December 18, 2017 – As of January 1, 2018 Qelp CEO and Founder Wouter Deelman becomes Chairman of the Board of Directors of Qelp. “I’m looking forward to continue supporting Qelp but now in a non-executive capacity, exploring a.o. the business opportunity that the Internet of Things represents.”
Amsterdam based Qelp, with employees and offices in the USA, Brazil and Romania, has been global marketleader in online troubleshooting for ‘connected devices’ such as smartphones. Qelp software enables customers and call center staff of network operators around the world such as T-Mobile, O2 and KPN, to resolve any issue they may face. In 2015 Qelp was acquired by SYKES Enterprises, Inc. (NASDAQ:SYKE), broadening their product offering with online customer service.
Victor van Baal will become Qelp’s Managing Director as of January 1, 2018. At this moment he is Head of Sales & Marketing, in which role he contributed significantly to the growth of the company, in particular in the US. Going forward he will emphasize customer service propositions that combine the capabilities of Qelp, SYKES and Clearlink (another SYKES subsidiary).
Qelp, founded in 2005, is global marketleader in online customer service for connected devices such as smartphones, tablets and broadband internet modems. The company helps network operators to reduce the costs of customer service, increase customer loyalty and improve the online customer journey. Qelp currently supports more than 60 network operators in 30 countries worldwide.
Frank Neervoort +31 681 734 236