Privacy and Cookie Policy

Qelp Privacy and Cookie policy

By using our website you agree to the use of your data as described in this Privacy Statement. We only process personal data in accordance with the Personal Data Protection Act and GDPR regulation. We only use information that is expressly and voluntarily given by persons who visit our website, or are using our products. You can enter your personal data to request information or services, to receive newsletters, to sign up for an event, to sign up for a ticketing system or to purchase products from Qelp.

Qelp records your data for the execution of your assignment and the delivery and improvement of our services. Your data can be used by Qelp to inform you about relevant products and services from Qelp. If you object to this or want to request your data, have it corrected or have it removed, you can contact us. Qelp does not provide your data to third parties without your explicit prior consent unless we are obliged to do so on the basis of the law or a court decision.

On the website Qelp.com you can find links to websites of third parties. Although these websites have been selected with care, Qelp is not responsible for the handling of your data by these third parties. Read the privacy statement of the website you are visiting. If you want to know more about the data we process, you can contact us.

Qelp uses cookies

Qelp uses “cookies” in its services. A cookie is a small text file stored on your computer for tracking purposes. A cookie does not identify personal information, but information about your computer behavior use. Behavior use may include information such as your web request, browser type, referring / exit pages, number of clicks, pages viewed, mobile carrier, date and time stamp information and other such information. You can notify the browser when you receive a cookie so that you can always accept or reject it. However, rejecting cookies will negatively affect the functionality and usability of the website or from the Qelp products.

Analytics

We use third-party web analytics services (e.g., Google Analytics or Hotjar) on our QelpCare services to collect and analyze information, and to engage in auditing, research and reporting. The information collected by various analytics technologies described in the “Qelp uses cookies” section will be disclosed to or collected directly by these service providers. Qelp is using the information to evaluate the use of its services. We are not storing any Internet Protocol (“IP”) address information (IP anonymize = True). Re-marketing, Benchmarking and Advertisement functionality is deactivated in the Qelp Google Analytics accounts.

Log Files

When you use the QelpCare services, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type and settings, referring / exit pages and URLs, number of clicks, pages viewed, mobile carrier, date and time stamp information and other such information. We don’t store these server logs, they are automatically deleted after the server threshold limit is reached.

Device Identifiers

When you access the QelpCare services using a mobile device, we collect specific device identifiers to be able to detect what device is being used and what the operating system is. We use this device identifier to serve a better online mobile customer journey (by offering support content directly for the applicable mobile device). We don’t store the device identifier information. We use it once while the browser session lasts.

Sharing features in QelpCare Call Center application

Our agent facing users can use sharing features from our ‘Agent Call Center QelpCare application’. We support sharing by email and sharing by SMS features. The user email address and SMS number are anonymized (truncated and hashed) before they are stored. This anonymized data is being used for tracking purpose to improve our product. This data is being deleted automatically after 6 months.

Changes to this Privacy Statement

Qelp reserves the right to change this Privacy Statement. We advise you to consult this page regularly so that you are always aware of the latest version. This Privacy Statement was last modified in May 2018.