”The smartphone penetration in Surinam has increased significantly over the last few years” says Mrs. Brigette van Hetten, Manager Tele G project group. ”Because of that, the calls to our call centers regarding smartphone issues grew as well. With the deployment of QelpCare we are able to support our subscribers with the QelpCare online support environment, styled in the look and feel of our brand Tele G. Besides the overall decrease in calls to the call center we have also taken the next step in a better customer satisfaction and user experience”.

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